Refund policy

Return & Exchange Policy

At Nextee.in, we want you to be satisfied with your purchase. Please read our return and exchange policy carefully before placing an order.

Return & Exchange Eligibility

Customers may request a return or exchange within 7 days from the date of delivery.

A return or exchange will be accepted only if:

The product is unused, unwashed, and unworn.
The product is returned in its original condition.
Original tags and packaging are intact.
The product has not been damaged, altered, or stained by the customer.

Size Exchange

If you have ordered the wrong size, you may request a size exchange within 7 days of delivery, subject to stock availability.

For customer-requested size exchanges, return and re-shipping charges may apply.

If the requested replacement size is unavailable, we may offer another available option or store credit, depending on the situation.

Damaged, Defective, or Wrong Product

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

Please provide:

Order number
Clear photos of the product
Photos of the outer package
Unboxing video, wherever possible

After verification, Nextee.in may provide a replacement, exchange, refund, or other suitable resolution.

Unboxing Video

We strongly recommend recording an unboxing video from the moment the sealed package is opened.

An unboxing video may be required when raising claims regarding missing products, wrong products, damage, or quantity-related issues.

Non-Returnable Items

Returns or exchanges may not be accepted for:

Used or washed products
Products without original tags
Products damaged after delivery
Products with stains, perfume, body odour, or other signs of use
Customized or personalized products
Clearance or final-sale products where mentioned
Products purchased under specific non-returnable promotional offers

Combo Offers

For products purchased as part of a combo offer, the complete combo may need to be returned if a refund is requested.

Individual products from a combo may not be eligible for return unless the item received is damaged, defective, or incorrect.

Exchange conditions for combo products will depend on stock availability.

Return Shipping

If the return is due to a mistake from Nextee.in, such as receiving a wrong or defective product, eligible return shipping costs will be handled by us.

For returns or exchanges requested due to size selection, personal preference, or other customer-related reasons, shipping charges may be borne by the customer.

Refunds

Once the returned product is received and inspected, approved refunds will be processed to the original payment method or another approved payment method.

Refund processing may take approximately 5–10 business days, depending on the bank or payment provider.

Original shipping charges, COD charges, or other service charges may be non-refundable unless the return is caused by an error from Nextee.in.

Cash on Delivery Orders

For eligible COD refunds, customers may be required to provide valid bank account or UPI details.

Refunds will be processed only after the returned product passes our quality inspection.

Order Cancellation

Orders may be cancelled before they are dispatched.

Once an order has been shipped, cancellation may not be possible. The order will then be handled according to our applicable return or exchange terms.

Refund Refusal

Nextee.in reserves the right to reject a return, exchange, or refund request if the returned product does not meet the conditions stated in this policy.